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<table border="0" cellpadding="3" cellspacing="1" width="100%" class="forumline"> <tr> <th class="thCornerL" width="22%" height="26">Author</th> <th class="thCornerR">Message</th> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>cheapbag214s</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/subSilver/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Posted: Sun 2:13, 08 Sep 2013<span class="gen"> </span> Post subject: Apetro's Comments on BBY</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">Apetro's Comments on BBY,[url=http://discount2013duveticajackets.webmium.com/][b]デュベティカ 店舗[/b][/url] <br />"This is a restructuring which helps better align the company (Corp and retail) towards the same goals of better customer service and a better employee experience."I sincerely hope you don't believe this. If I follow it to the letter I usually have a customer fuming at me for asking questions like "Is there any reason why you don't want to go with an installation from us?",[url=http://duveticajacketsoutletjp.albirank.net/][b]ダウンジャケットメンズ[/b][/url], most common response "The cost is too high.",[url=http://duveticajacketsoutletjp.albirank.net/][b]デュベティカダウンジャケット[/b][/url], I am then suppose to overcome this objection by getting them to sign up for a "Best Buy Card" with 3 years of no interest financing. This is just one example of how rotten the customer service has gotten. As far as our extended warranty it's the same deal,[url=http://kevindurantnerfshoes.blogspot.com/][b]http://kevindurantnerfshoes.blogspot.com/[/b][/url], I am suppose to convince each customer that the manufactures warranty is horrible and that we cover things they will not. As a customer I cannot believe the turn around time for services either,[url=http://duveticadownjackets.halod.com/][b]ダウンジャケットレディース[/b][/url], I have personally seen receivers and TVs go to service only to come back a month later still broken and nonfunctional. To address you employee experience,[url=http://discountduveticajackets.webmium.com/][b]デュベチカ 通販[/b][/url], last week all employees were told that dress code would be strictly enforced 100%. To me that meant I could no longer wear my solid black sneakers,[url=http://duveticashoponline.webmium.com/][b]デュベティカ 店舗 大阪[/b][/url], instead I wear solid black dress shoes which cost me $40. I make $11/hr,[url=http://discount2013duveticajackets.webmium.com/][b]デュベティカ取扱店神戸[/b][/url], I was with the company from 2003 - 2008 and a certified Magnolia Sales Pro II (Back when it actually meant something),[url=http://duveticajacketsjp.gengfl.com/][b]デュベチカ 通販[/b][/url], as a part timer I was making $13.50/HR. This wasn't bad for a High School/Undergraduate kid. I was rehired as a Magnolia Sales Pro again but this time at $11/hr,[url=http://parajumperslongbear.webmium.com/][b]discount Men And Women Parajumpers Jackets Outlet On Sale 2013[/b][/url], a slap in the face for the hours of time and quality sales I have put out. Yesterday the only other full timer in Magnolia was "let go",[url=http://parajumperslongbear.webmium.com/][b]Parajumpers Outlet[/b][/url], leaving myself,[url=http://duveticajacketssalejp.halod.com/][b]ダウンジャケットメンズ[/b][/url], a part timer,[url=http://duveticacoats.webmium.com/][b]デュベティカダウンジャケット[/b][/url], one full timer and one supervisor to oversee the Mag and HT departments. HT is stocked with an army of new hires that really know nothing and need more sales/product knowledge training. I find this comical as we are to improve our "employee experience". By improving this it will lead to a better customer experience. To address your increased training time,[url=http://duveticajacketsmenonsalejp.halod.com/][b]ダウンジャケットレディース[/b][/url], it really means nothing to the average employee. The "training" you are referring to is to sit in front of a computer and learn selling techniques. These are called "e-learnings" and simply put,[url=http://duveticatrenchcoat.webmium.com/][b]デュベティカアウトレット[/b][/url], they do not work. There is pressure from the management to pencil whip these trainings as fast as possible so you have more bodies out on the sales floor. I hope this sheds some light on your position. -Current BBY Employee. <br />Jul 12 09:56 AMI currently work at BBY those are hardest hit are in the supervisor role. In my particular case the company has eliminated two supervisors and one manager and shifted the remaining work to the three remaining mangers. Less people and more work to an already constrained management team. It is only a matter of time before the cracks start to show. The managers where I work are very fair but continuously busy already,[url=http://duveticajacketswomenjp.albirank.net/][b]デュベティカ 店舗[/b][/url], the elimination of the support structure makes absolutely no sense. It will most likely mean even worse customer service (we recently hired a slew of new people at lower wages a la Circuit City). 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